Arnab M. – ITSM and Project Management Visionary

With over 15 years of experience, Arnab is a thought leader in IT service management and project execution. His expertise spans global operations, compliance, and innovative IT solutions.

• Key Roles: Operations Lead at Morgan Stanley, partnerships with Merrill Lynch, and IT transformations for top firms.
• Specialties: ITIL frameworks, team leadership, and data-driven decision-making.
• Achievements: Developed a healthcare product enhancing patient advocacy and streamlined IT operations across industries.

Lisa – Expert in Process Optimization and Business Analysis

With over 18 years of experience, Leena specializes in ServiceNow solution architecture, presales, process optimization, and enterprise IT implementations across industries.

• Expertise: ServiceNow modules (HRSD, ITSM, CSM), presales, solution design, integrations, and support.
• Industries: Banking, healthcare, telecom, and enterprise services.
• Leadership: Process champion driving scalable ITSM solutions and team mentoring.

Rakesh – Senior Architect - ServiceNow

Rakesh has 15+ years of experience leading enterprise ServiceNow implementations, including development, integration, presales support, and maintenance across diverse industries.

• Specialties: ServiceNow ITSM, HRSD, CSM modules, integrations, and enterprise solutions.
• Achievements: Successfully delivered 50+ ServiceNow projects across banking, healthcare, and telecom sectors.
• Leadership: Mentoring technical teams and driving process improvements for client success.