Engagement Models

A. Fixed Price Model

This model is ideal for projects with clear requirements and timelines. We agree on a predefined scope and fixed cost, offering you full visibility and control.

Key Benefits

• Clear deliverables and timelines
• No hidden or variable costs
• Low management overhead
• Perfect for stable, routine ITSM implementations

B. Dedicated Resource (FTE) Model

Gain access to dedicated ITSM consultants who integrate closely with your internal teams. Resources are billed on a monthly basis and deliver continuous value under your guidance.

Key Benefits

• Seamless collaboration with internal stakeholders
• Scalable based on project phases
• Consistent support and deep knowledge of your environment
• Best for ongoing or large-scale ITSM needs

C. Transaction-Based Pricing Model

Best suited for variable workloads such as ticket volumes, this model charges based on the number of transactions processed, offering flexibility and efficiency.

Key Benefits

• Pay-per-use model ensures cost-efficiency
• Scales with your organization’s activity level
• Helps forecast ITSM expenses more accurately
• Ideal for service desk or change management scenarios