Our Focus on ServiceNow & ITSM Solutions

At ITSM Goal, ServiceNow is our top priority. We partner with startups and enterprises to provide end-to-end solutions across various modules like ITSM, HRSD, ITOM, CSM, and custom applications. Our expertise spans:

• Presales support: Solution scoping, ROI analysis, and proposal development
• Integration: Connecting ServiceNow with existing enterprise systems
• Implementation: End-to-end configuration, workflows, and automation
• Development & Customization: Tailored applications, scripts, and modules
• Maintenance & Support: Ongoing updates, incident management, and continuous improvement
• Solution Architecture: Designing scalable and sustainable enterprise architectures

Engagement Models

A. Fixed Price Model

This model is ideal for projects with clear requirements and timelines. We agree on a predefined scope and fixed cost, offering full visibility and predictable ROI.

Key Benefits

• Clear deliverables and timelines
• No hidden or variable costs
• Low management overhead
• Perfect for stable, routine ServiceNow or ITSM implementations

B. Dedicated Resource (FTE) Model

Gain access to dedicated ServiceNow/ITSM experts who integrate seamlessly with your internal teams. Billed monthly, they deliver continuous value under your guidance.

Key Benefits

• Close collaboration with internal stakeholders
• Scalable based on project phases
• Deep knowledge of your environment
• Best for ongoing or enterprise-wide ITSM needs

C. Transaction-Based Pricing Model

Perfect for variable workloads, this model charges based on the number of transactions processed, providing flexibility and cost efficiency.

Key Benefits

• Pay-per-use ensures cost-efficiency
• Scales with your organization’s activity
• Helps forecast ITSM/ServiceNow costs accurately
• Ideal for service desk, change management, and HRSD ticketing scenarios