Disconnected tools create manual work, data silos, and inconsistent reporting. Integrating ServiceNow with your enterprise ecosystem allows data to flow automatically across teams and systems.

Our integrations are designed to be secure, scalable, and upgrade-safe, ensuring long-term value from your ServiceNow investment.

• Monitoring & APM tools (Dynatrace, AppDynamics, SolarWinds)
• Cloud platforms (AWS, Azure, GCP)
• Identity & Access Management (Azure AD, Okta)
• HR systems (Workday, SAP SuccessFactors)
• ERP & Finance systems (SAP, Oracle)
• DevOps & CI/CD tools (Jira, GitHub, Jenkins)
• Security tools (SIEM, vulnerability scanners)

1. Integration Assessment – Understand data sources, flows, and use cases
2. Design & Architecture – API-first, event-driven integration design
3. Secure Connectivity – Authentication, encryption, and access controls
4. Development & Configuration – REST, SOAP, MID Server, and spokes
5. Testing & Validation – Functional, performance, and failure testing
6. Deployment & Monitoring – Controlled rollout and operational support

• ServiceNow IntegrationHub & Spokes
• REST & SOAP APIs
• MID Server-based integrations
• Webhooks & event-driven triggers
• Data transformation & mapping
• Error handling and retry mechanisms

• Role-based access and credential management
• Secure token-based authentication
• Audit trails and integration logging
• Resilience and fail-safe design
• Performance and throughput optimization

• End-to-end service visibility
• Reduced manual data entry
• Faster incident detection and resolution
• Improved reporting accuracy
• Better cross-team collaboration

A global enterprise integrated ServiceNow with its monitoring and cloud platforms. Alerts were automatically converted into incidents with contextual data.

Result: Mean time to detect (MTTD) reduced by 40% and manual ticket creation eliminated.

• Deep ServiceNow platform expertise
• Strong enterprise integration experience
• Security-first integration design
• Clean, maintainable implementations
• Long-term support and optimization