ServiceNow Administration Competency Self-Assessment

1. In ServiceNow, what is the purpose of a Business Rule? (Easy)

A) To automate tasks when a record is inserted, updated, or deleted B) To provide access control to records C) To create reports on record data D) To handle user notifications and alerts

2. How can you restrict access to a field in ServiceNow? (Easy)

A) By using ACLs (Access Control Lists) B) By creating a Business Rule C) By modifying the Dictionary Entry D) By setting the field's visibility property

3. What is a Data Lookup Definition in ServiceNow? (Medium)

A) A method to look up values in other records based on specific conditions B) A way to define relationships between tables C) A configuration to map fields from one form to another D) A rule to automate the creation of records

4. How do you create a custom application in ServiceNow? (Medium)

A) By using the Application Explorer B) By using the Studio IDE C) By creating a new module D) By importing a scoped application package

5. What is a GlideRecord in ServiceNow? (Medium)

A) A JavaScript object used to interact with the ServiceNow database B) A class for creating new user interfaces C) A method for integrating with external systems D) A tool for reporting and analytics

6. How can you schedule a report to be emailed automatically in ServiceNow? (Expert)

A) By using the Scheduled Reports feature B) By creating a Business Rule C) By setting up a Notification D) By configuring a Data Lookup Definition

7. What is a UI Policy in ServiceNow? (Expert)

A) A configuration for dynamically changing form field properties B) A rule to enforce data validation C) A script for integrating with external APIs D) A tool for managing user permissions

8. How do you handle complex integrations in ServiceNow? (Expert)

A) By using IntegrationHub B) By writing custom scripts C) By creating new tables D) By configuring data imports

9. What is the purpose of Service Catalogs in ServiceNow? (Expert)

A) To provide a user-friendly interface for requesting IT services B) To manage incident and problem tickets C) To configure system properties D) To handle user authentication and authorization

10. How can you debug a script in ServiceNow? (Expert)

A) By using the Script Debugger B) By reviewing the System Logs C) By using the GlideRecord Class D) By enabling debug mode in the Business Rule

11:00 - 17:00

Contact Us